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Documentation: CloudLinux OS Shared Pro

CloudLinux OS Shared Pro

X-Ray

Description

Warning!

X-Ray is available out of the box for cPanel, Plesk, and DirectAdmin. For other control panels you should implement integration as described here

X-Ray is a tool developed for website performance monitoring and performance issues detection.

X-Ray can gather and visualize information about top N slowest system functions, external requests, software modules and database queries of the client’s website.

Known limitations

X-Ray is not compatible with Opcahce JIT optimization. Once X-Ray tracing task is running for the site the Opcache JIT optimization will be disabled until tracing task completed.

Installation

  1. Make sure you have CloudLinux OS Shared Pro subscription (only non-reseller accounts apply)

  2. Make sure you have installed LVE Manager version 6.2 or later. You can install or update it with the following commands:

    • installation
    # yum install lvemanager
    • update
    # yum update lvemanager

  3. X-Ray will be activated on all your servers during 4 hours. You will see the X-Ray tab in the LVE Manager UI.

  4. For instant activation, run the following command:

    # rhn_check

    If the rhn_check command is not found, run the following command:

    # yum install rhn-check rhn-setup

  5. Then install the alt-php-xray package

    • Via user interface

      • Go to the X-Ray tab.
      • Click Install to start installation.

    • Via SSH by running the following command:

    # yum install lvemanager alt-php-xray

  6. After installation, use the Start tracing button to create your first tracing task for a slow site.

How to manage X-Ray

X-Ray provides several options for monitoring domain requests speed: Manual Tracing task, X-Ray Autotracing and Continuous tracing.

  • Manual Tracing task is a task that you can create for a specific URL to collect server requests. The task will end either after a specified number of requests to the URL or after a specified time (maximum after two days). It is not possible here to automatically email a report but it is possible to export the report in PDF and send to a user.

  • Autotracing task is a task that will be created automatically at the end of each day for slow URLs that were found during that day by the PHP Slow Site Analyzer (SSA). Need to be enabled separately, see How to enable X-Ray Autotracing.

  • Continuous tracing is a task that initiates daily hourly tracing requests for a specified domain and email a monitoring report. Continuous task can't stop automatically, you need to stop it manually. In fact, continuous task allows to automatically create a tracing task for each new day, with the ability to get a report for the past day.

Tracing tasks tab

The Tracing tasks tab contains a list of all tracing tasks created both manually and automatically via continuous tasks.

The Created column shows how a task was created – automatically (by continuous task) or manually.

Continuous tracing tab

Warning

To use Continuous task, update your LVE Manager and alt-PHP-X-Ray packages to versions lvemanager-6.2.9-1 and alt-php-xray-0.2-1 by running the following command:

yum update lvemanager alt-php-xray

The Continuous tracing tab contains a list of continuous tasks for which tracing tasks will be created automatically for a new day for a specific domain.

Managing tracing task

Creating a new tracing task

  1. Go to the X-Ray tab
  2. Click the Start tracing button to create a new task
  3. In the opened popup specify a website URL to trace
  4. Click the Run button
  5. Tracing will run in the default mode. In the default mode X-Ray traces the first 20 requests for a specified URL

  • URL should be a valid URL of the domain which exists on the current hosting server. The URL field supports wildcard matching. To learn more about wildcard matching, click How to use special characters.

  • Advanced settings allow you to set an IP address and tracing options: by time or by number of queries.

Advanced settings

  • Client’s IP: it is an IPv4 address of a machine to trace. For example, if you have a production website that processes requests from different IP addresses and you do not want to add these requests to the tracing task. So, you can set a specific IP address and X-Ray will analyze requests only from this specific IP address. Record for
  • Time period: how much time X-Ray collect the requests (2 days max)
  • Requests: the amount of requests that X-Ray will collect

After creating, the task appears in the list of tracing tasks.

Viewing tracing tasks list

Tasks created Manually are simply tracing tasks.

Tracing status

A tracing task can have the following statuses:

  • Running – tracing is in progress
  • Stopped – tracing was stopped by administrator
  • On hold – the same URL already exists in the lists. Task processing will not start automatically. Administrator should start it manually.
  • Completed – period of time is finished or number of requests is reached.

Collected requests for tracing task

Warning!

Collected requests are available in the UI for two weeks.

Click to open a list of collected requests.

Tracing tasks

The slowest request is highlighted.

  • Total displays how many requests were collected according to tasks requirements.
  • Pending displays how many of collected requests are not visible in the table yet.
  • Throttled displays the number of requests during the execution of which the LVE limits were exceeded.
  • Slow displays the number of requests lasting more than one second.

There are filters for the request types and the indicator of a filter used now.

If slow requests were not detected during the tracing task, the following is displayed. Here, you can also view all requests.

X-Ray collects the following data for each request:

  • Top issues – the slowest items of a request
  • Software modules/plugins by execution time (only for WordPress plugins)
  • Database queries by execution time
  • External requests by execution time
  • Other system functions by execution time

Software modules/plugins

The Software modules/plugins section displays the following data:

  • Software type – a type a module/plugin. For now, X-Ray can analyze only WordPress software
  • Software module – a name of the WordPress plugin
  • Duration – plugin execution time
  • Duration (%) – plugin execution time as a percentage of the total duration of the request

Database queries

The Database queries section displays the following data:

  • Query – the executed SQL-query
  • File – the file and the line of the executed query and backtrace
  • Software module – a WordPress plugin name from which the request was completed. If the request does not belong to any of the WordPress plugin, the name of the function that executed the given request is displayed
  • Calls – the number of identical SQL queries
  • Duration – execution time as a percentage of the total duration of a request and the function processing time (in brackets)

External requests

The External requests section displays the following data:

  • URL – the URL of the executed request
  • File – the file and the line of the executed request and backtrace
  • Duration – execution time as a percentage of the total duration of a request and the function processing time (in brackets)

System functions

The System functions section displays the following data:

  • Function – the executed function
  • File – the file and the line of the executed request
  • Duration – execution time as a percentage of the total duration of a request and the function processing time (in brackets)

Stopping tracing task

Click to stop the tracing task.

The tracing task status will be changed to Stopped. Data will not be collected anymore but you can see already collected information or continue tracing later by clicking .

Deleting tracing task

Click to delete the tracing task.

Warning!

When you have deleted a tracing task, all collected data will be unavailable.

Managing continuous tasks

Creating a new continuous task

  1. Click the Create continuous tracing button

  1. Specify URL in the Domain field and email in the Email for reports field and click the Create button.

  1. You can see a new task in the Continuous tracing tab in the X-Ray UI.

  1. If you stop a continuous tracing task, a new task for the next 24 hours will not be created. The task for the current day will be finished at midnight and the report will be emailed.

  2. If you delete a continuous tracing task, the task for the current day will be finished at midnight and the report will be emailed.

Viewing continuous tasks list

You can find a list of continuous tracing tasks in the Continuous tracing tab.

You can find automatically created tasks in the Tracing tasks tab marked as Automatically in the Created column.

The statuses for automatically created tasks are the same as for tracing task.

To view detailed info about an automatically created task, click . You will get requests grouped by hour.

Click to a group to open a list of the requests.

The following data is collected for each request:

  • Software modules/plugins by execution time (only for WordPress plugins)
  • Database queries by execution time
  • External requests by execution time
  • Other system functions by execution time

Stopping automatic tracing task

Stopping automatic tracing task (a part of continuous tracing task) affects only the automatic tracing task for the current day. A new task for the next day will be created at the end of the day.

To stop the continuous tracing task completely, see Creating a new continuous task, paragraph 4.

Deleting automatic tracing task

Deleting automatic tracing task (a part of continuous tracing task) affects only the automatic tracing task for the current day. A new task for the next day will be created at the end of the day.

To delete the continuous tracing task completely, see Creating a new continuous task, paragraph 5.

Continuous task daily report

  1. Users get daily reports on their emails. An example of a report is shown below:

  2. Click the link in the email to show the detailed report:

  3. You can view requests grouped by hour:

  4. You can also view the detailed information about request:

X-Ray Autotracing

X-Ray Autotracing automatically creates tracing tasks for slow URLs that were found during a day by the PHP Slow Site Analyzer (SSA).

Warning

To use X-Ray Autotracing, update your alt-php-ssa and alt-php-xray packages to versions alt-php-ssa-0.2-1 and alt-php-xray-0.4-1 or higher by running the following command:

# yum update alt-php-ssa alt-php-xray --enablerepo=cloudlinux-updates-testing

How to enable X-Ray Autotracing

To enable X-Ray Autotracing, run the following commands via SSH:

# /usr/sbin/cloudlinux-ssa-manager enable-ssa
# /usr/sbin/cloudlinux-autotracing enable --all

Check CLI documentation for a description of the /usr/sbin/cloudlinux-autotracing CLI utility.

Requirements

  • CloudLinux OS Shared Pro or CloudLinux OS Solo or CloudLinux OS Admin
  • alt-php-ssa > 0.2-1 version
  • alt-php-xray > 0.4-1 version
  • Enabled PHP SSA on the server

Autotracing Interface

A new tab for Autotracing tasks was added to the X-Ray UI:

Autotracing FAQ

Q: Why are the slow URLs in the Slow Site Analyzer report different from those on which the autotracing tasks were created?

A: Because the autotracing decision module uses rules and thresholds different from Slow Site Analyzer, which are configured by the CloudLinux team.

Q: How often autotracing tasks will be generated?

A: Once a day at the same time as a Slow Site Analyzer report.

X-Ray Smart Advice

Smart advice is a new feature of X-Ray that is designed to find and propose solutions to fix performance issues and speed up the performance of a sites.

Note

Smart Advice will work only for CloudLinux OS Shared Pro servers with cPanel Control Panel for now.

At the moment, Smart Advise is focused only on WordPress sites.

Warning

To use X-Ray Smart Advice, update your alt-php-ssa and alt-php-xray packages to versions alt-php-ssa-0.2-3 and alt-php-xray-0.5-1 or higher by running the following command:

# yum update alt-php-ssa alt-php-xray lve-utils lvemanager --enablerepo=cloudlinux-updates-testing

How to enable X-Ray Smart Advice

Attention!

If you'd like to try Smart Advice and AccelerateWP you should participate in the Beta tester program. To become a beta tester, please send your request at our Beta program page with the signup form here. Once you submit the request, we will send you a confirmation email with program details and terms of use.

Requirements

  • CloudLinux OS Shared Pro or CloudLinux OS Solo
  • alt-php-xray > 0.5-1 version
  • lve-utils > 6.3.2-1 version
  • lvemanager > 7.6.1-1 version
  • cloudlinux-site-optimization-module > 0.1-1 version

We Recommend:

How X-Ray Smart Advice works

The main process of looking for advice is X-Ray tracing tasks. The best way for doing this is to enable X-Ray Autotracing. This will allow you to most effectively find Smart Advice for sites that have performance issues without your manual participation. You can find information on how to enable X-Ray Autotracing here. On the other hand, you can create tracing tasks manually or use continuous X-Ray but we suggest you use X-Ray Autotracing for this purpose.

Note

Advice will not be generated by old tracing tasks.

While the tracing task is running, X-Ray will look for places where advice can be applied. New advice will be displayed on the Smart Advice tab.

After the X-Ray finds advice you will see new advice in the Review status on the Smart Advice tab. Then you may use the Details button to see which URLs were found by X-Ray that will be speed up by that advice and use Quick Action to enable advice for a site.

Example of details:

After you apply the advice by using Quick Action, the status will change to the Applied.

If a long time has passed since the last time the advice was updated for a site, it will be moved to the Outdated status.

Note

New X-Ray task may update Outdated advice if X-Ray finds performance issues that may be fixed by that advice. Then the status of advice becomes Review.

If the process of applying advice fails you will see an error log with a detailed error, you may try to fix it manually and try again or contact our support team for help.

Example when an error appears during advice applying:

Smart Advice FAQ

Q: Why I can't see new advice on the Smart Advice tab?

A: For the generating of advice, it is necessary to run X-Ray tracing tasks, the best way to do it without manual interaction is to use X-Ray Autoracing. You can find more information on how to enable X-Ray Autotracing here.

End-user X-Ray plugin

Warning

To use the end-user X-Ray plugin, update your LVE Manager and X-Ray packages to the lvemanager-6.3.9-1 (or later) and alt-php-xray-0.3-1 (or later) by running the following command:

# yum update lvemanager alt-php-xray

How to enable/disable the end-user X-Ray plugin

You can hide or show the end-user X-Ray plugin icon by ticking or unticking the proper checkbox in the LVE Manager.

Go to LVE Manager → Options Tab → User interface settings.

Note

The X-Ray plugin icon in the end-user interface is hidden when the checkbox is ticked.

How to manage the end-user X-Ray plugin

The web interface of the end-user X-Ray plugin is almost the same as the X-Ray administrator interface.

But there are some differences and they are described further.

  • End-users can create tasks only for their domains from the drop-down list:
  • To specify URL or wildcard, end-users should use the input field next to the domain:

You can read about all other basic interface elements and managing tracing tasks in the Managing tracing task section.

Note

Tracing tasks created by an end-user will also be displayed in the administrator interface and administrators can manage the end-user's tasks the same way as they manage their own. At the same time, tasks created by the administrator or other end-users will not be displayed in the UI of the current user.

End-user X-Ray plugin limitations

  • The end-user X-Ray plugin does not support creating continuous tasks.

  • The end-user has a limit of tracing tasks running at a time. Before starting the next task, the end-user should wait for the completion of the previous ones or forcefully stop the running ones. Otherwise, the user will get the next error:

    Note

    The current limit is one tracing task per user.

  • The administrator and the end-user can’t run the tracing task for the same Domain/URL at the same time. Once, the administrator started a specific tracing task, the end-user will not be able to duplicate it. And the same is true for the administrators – they will just see the running task for the specific domain and see the notification that they're trying to create a tracing task with a duplicated URL.

  • If continuous tracing is enabled for the domain, the end-user will not be able to create a new task for this domain because the same rule works - it will be a duplicate of the existing tracing tasks. The next warning will appear:

    To solve this, the existing running tasks for the same Domain/URL should be stopped or completed. You can find more details about this in the FAQ.

  • If a user's tracing task was created for a domain which is using the FPM handler there's an additional limitation. To avoid frequent reloads of the particular FPM service, Start tracing , Stop tracing or Continue tracing action would be blocked in case if the latest reload of a corresponding FPM service was done less than 1 minute ago.
    If a user gets such an error message - it means that 1 reload in 1 minute for a particular FPM service has been already done. Just try performing the same operation once again in a while.

X-Ray automated throttling detection

Note

CPU throttling detection is available since alt-php-xray-0.3-2 and lvemanager-xray-0.5-2.

IO/IOPS throttling detection is available since alt-php-xray-0.3-7 and lvemanager-xray-0.7-1.

  • kmod-lve-2.0-23 (and later) for CloudLinux OS Shared 8 or CloudLinux OS Shared 7 hybrid
  • kernel-1.5-58 (and later) for CloudLinux OS Shared 7 or CloudLinux OS Shared 6 hybrid

are also required to utilize the feature of IO/IOPS throttling detection.

Warning

X-Ray automated throttling detection feature is not supported for CloudLinux OS Shared 6

The X-Ray automated throttling detection system checks if the account exceeds LVE limits by CPU or by IO/IOPS during the HTTP request execution. Requests with exceeded LVE limits are indicated in both X-Ray Administrator and X-Ray User plugins.

If CPU limiting was detected for a particular request, it is indicated in the X-Ray UI that the system itself has slowed down the request processing due to CPU throttling and this is apparently not a performance issue in the PHP code.

If limiting by IO and IOPS in total was detected for a particular request, it is indicated in the X-Ray UI in the same manner, except for the cause of slowing down the request -- IO throttling.

The case of both limiting for the request is also possible.

Requests with exceeded LVE limits are also marked in the request detailed view.

Requests with exceeded LVE limits are marked in the PDF report as well.

X-Ray client

X-Ray client is a PHP extension named xray.so. It analyzes the processing time of the entire request and its parts and then sends the data to the X-Ray agent.

List of supported PHP versions

The list of currently supported PHP versions:
ALT PHP: EA PHP: Plesk PHP DirectAdmin PHP Other panels PHP
  • alt-php54
  • alt-php55
  • alt-php56
  • alt-php70
  • alt-php71
  • alt-php72
  • alt-php73
  • alt-php74
  • ea-php54
  • ea-php55
  • ea-php56
  • ea-php70
  • ea-php71
  • ea-php72
  • ea-php73
  • ea-php74
  • php54
  • php55
  • php56
  • php70
  • php71
  • php72
  • php73
  • php74
  • php54
  • php55
  • php56
  • php70
  • php71
  • php72
  • php73
  • php74
  • 54
  • 55
  • 56
  • 70
  • 71
  • 72
  • 73
  • 74

Warning!

php-zts and custom PHPs, rolled in selector, are not supported

Functions that X-Ray client can hook

Database queries

  • Functions from the MySQL extension:
    • mysql_query
    • mysql_db_query
    • mysql_unbuffered_query
  • Functions from the MySQLi extension:
    • mysqli_query
    • mysqli::query
    • mysqli_multi_query
    • mysqli::multi_query
    • mysqli_real_query
    • mysqli::real_query
  • Functions from the PDO extension:
    • PDO::exec
    • PDO::query
    • PDOStatement::execute

External requests

System PHP functions

It may be any PHP system function which can be related to a PHP engine or other PHP extension, for example fopen() or json_encode(). A list of these functions can be found here.

Configuration Options

xray.enabled

Syntax: xray.enabled=On/Off

Default: On

Changeable: PHP_INI_SYSTEM

Description: Enable or disable X-Ray extension from php.ini

xray.database_queries

Syntax: xray.database_queries=[number]

Default: 20

Changeable: PHP_INI_SYSTEM

Description: The number of the slowest SQL queries which will be sent to the X-Ray agent. The min value is 0 and the max value is 100. If the variable value is more, the default value will be used.

xray.external_requests

Syntax: xray.external_requests=[number]

Default: 20

Changeable: PHP_INI_SYSTEM

Description: The number of the slowest external requests (the curl_exec function) which will be sent to the X-Ray agent. The min value is 0 and the max value is 100. If the variable value is more, the default value will be used.

xray.system_functions

Syntax: xray.system_functions=[number]

Default: 20

Changeable: PHP_INI_SYSTEM

Description: The number of the slowest system functions which will be sent to the X-Ray agent. The min value is 0 and the max value is 100. If the variable value is more, the default value will be used.

xray.backtrace_depth

Syntax: xray.backtrace_depth=[number]

Default: 10

Changeable: PHP_INI_SYSTEM

Description: The backtrace depth to the main() function which will be sent to the X-Ray agent. The min value is 0 and the max value is 20. If the variable value is more, the default value will be used.

xray.processor

Syntax: xray.processor=[processor_name]

Default: xray

Changeable: PHP_INI_SYSTEM

Description: Tells the X-Ray client which processor to use. The new processors may be added in the future. The default processor is xray which means to send data to the X-Ray agent.

xray.tasks

Syntax: xray.tasks=host:uri:ip:id

Default: no value

Changeable: PHP_INI_SYSTEM

Description: The current tracing tasks for the given PHP request. This directive is added automatically by the X-Ray manager when creating a task. It is not allowed to edit manually, as X-Ray may stop working.

xray.to_file

Syntax: xray.to_file=On/Off

Default: Off

Changeable: PHP_INI_SYSTEM

Description: Only for debug purposes. Writes to a file data which is sent to the processor.

xray.debug

Syntax: xray.debug=On/Off

Default: Off

Changeable: PHP_INI_SYSTEM

Description: Only for debug purposes. Enables debug output during request processing. In the On mode can slow down the domain.

xray.debug_file

Syntax: xray.debug_file=[path_to_file]

Default: /tmp/xray-debug.log

Changeable: PHP_INI_SYSTEM

Description: Only for debug purposes. Specifies a file for logging debug information.

X-Ray agent

This is a service that receives data from the X-Ray client and sends it to the remote storage.

Managing X-Ray service

The X-Ray agent is managed by the service utility.

  • To start the X-Ray agent, run the following command:

    # service xray-agent start

  • To stop the X-Ray agent, run the following command:

    # service xray-agent stop

  • To restart the X-Ray agent, run the following command:

    # service xray-agent restart

FAQ

Does X-Ray affect website performance?

X-Ray affects website performance. Our tests show 5-10 % overhead from a website loading time with X-Ray tracing enabled. X-Ray allows you to find website performance issues and should not be enabled permanently. If your website is very slow, you can enable X-Ray to find the cause and then disable it.

What should I do if I see the warning "Task is duplicated by URL"?

This warning means that you already have a task to trace this URL in the list of your tracing tasks. If you see this warning, a new task can be created only with the On hold status and you will be able to run it only when the previous task with the same URL will be completed.

Note that the URL field supports wildcard matching and you can have a case when X-Ray is tracing the URL=domain.com/* and you are trying to create a new task with URL=domain.com/xray.php. In this case, you will see that warning because the * URLs array includes xray.php.

I started a tracing task and made requests to URL but did not see any results in the UI. What should I do?

  1. X-Ray may not send data if a site uses a caching plugin, as the caching plugin is outputting HTML, thus there are no PHP scripts to examine. We encountered such issues with sites that use LSCache and WP Super Cache plugins. Check that your site does not use caching plugins. If so, disable it while tracing a site to get information from X-Ray. Moreover, it can also be because of caching on server side, for example NGINX Cache. Or when using CDN because requests are processed from another host. In such cases, during tracing, caching must also be disabled.

  2. If you set a client’s IP when creating the tracing task, check that your requests come to the server with this IP via phpinfo (since there may be NAT between your local machine and the server).

  3. Check that xray extension is enabled for the domain. To do so, go to the phpinfo() page and make a request. In the phpinfo output try to find the following section:

If you cannot see that section, try to restart PHP processes for that user (the simplest way is to restart Apache) and check that you can see the xray extension.

  1. If you can see the xray extension in the phpinfo, check that X-Ray agent service is running with the service xray-agent status command. If it is not running, start it with the service xray-agent start command.

  2. If, after checking the previous items, the issue persists, contact our support team.

What to do if X-Ray is not found in the phpinfo() page?

If you managed to create a tracing task, this means that the xray.ini file was created in a system. Therefore, there may be two reasons why it did not appear in the phpinfo page of the domain.

  1. PHP process wasn't reloaded after adding the xray.ini. To solve this, you should restart the Apache or fpm service for the domain on which the tracing was started. At the moment, this is done automatically by the X-Ray manager after creating the task.

  2. Your domain uses a PHP version different from the one which was detected by the X-Ray manager. To solve this, check the scan dir for additional ini files for your domain.

    Then check the ini_location that was passed to the X-Ray manager by running the following command:

    # cat /usr/share/alt-php-xray/manager.log | grep ini_location

    Find your tracing task in the output and check that the xray.ini exists in this directory, also check that the ini path is the same in the phpinfo page output and in the ini_location directive for your tracing task. If they are the same, you should reload your PHP. If they are different that means that the X-Ray manager could not correctly determine the PHP version your domain uses. In this case, contact our support team at https://cloudlinux.zendesk.com/hc/requests/new.

I use LiteSpeed, X-Ray is enabled and it is shown in the phpinfo() page but does not collect data when sending requests to a site. What to do?

Check for the CacheLookup on option in the htaccess file for your domain. If the option is there, LiteSpeed processes requests bypassing the PHP X-Ray extension. In this case, to get tracing information, you should remove the CacheLookup on option.

What is the proper format for the URL?

All of the examples below are correct:

  • http://domain.com
  • http://domain.com/
  • https://domain.com
  • https://domain.com/

You can use any of them with a prefix www. and it is also correct.

What packages are required for X-Ray?

Required packages:

  • lvemanager >= 6.2.10-1
  • alt-php-xray >= 0.2-1

Centralized Monitoring

Description

Centralized Monitoring is a tool that allows hosting administrators to monitor load for all their servers and users.

Centralized Monitoring allows you to:

  • View system metrics for all clients’ end servers
  • View the LVE statistics per user for all clients’ end servers

Installation

Note

Make sure that cm.cloudlinux.com is available on your end server.

  1. Make sure you have a CloudLinux OS Shared Pro subscription.
  2. Make sure you have installed the lve-utils package version 4.2.21-2 or later. You can install or update it with the following commands:
    • installation
    yum install lve-utils
    • update
    yum update lve-utils
  3. Log in to the https://cm.cloudlinux.com/ using CLN credentials (if you are already logged in via CLN, authorization via CM is not necessary, it uses SSO).
  4. Activate statistics collection on all your servers via the Centralized Monitoring UI (https://cm.cloudlinux.com) or via the CLN UI https://cln.cloudlinux.com/console/cloudlinux/centralized-monitoring.
  5. Within 5 hours from the activation, statistics collection and sending to the central server will be set up automatically: all required packages and components will be installed. For new, just registered servers, statistics collection and sending will be set up automatically within 5 hours.
  6. Make sure you have activated statistics collection (see paragraph 4) otherwise you will not be able to set up your servers. For instant set up of a registered server after statistics collection was enabled, run the following commands for all servers:
    # rhn_check	
# /usr/share/cloudlinux/cl_plus/manage_clplus enable
    Note: If the rhn_check command is not found, run the following command:
    # yum install/update rhn-check rhn-setup
  7. After 5 hours (or after the manual setup), check that statistics for all registered servers is collected via https://cm.cloudlinux.com/#/servers. And check that user statistics on the servers is collected via https://cm.cloudlinux.com/#/users.

    Note

    User statistics will be available only for users that were loaded starting from connecting the server to the Centralized Monitoring.

Centralized Monitoring: mode without session expired

Users can monitor server’s or user’s load for a long time using the mode without session expired.

To turn on the mode without session expired, follow the next steps:

  1. Log in to the cln.cloudlinux.com via your account

  2. Open the cm.cloudlinux.com in a new browser tab/window (please, use the same browser as in step 1)

  3. Use the toggle to turn on/off 10 min auto logout

Your session in the cln.cloudlinux.com will expire in 10 min. But your session in the cm.cloudlinux.com will not expire while your browser tab remains open.

Centralized Monitoring user interface

You can access Centralized Monitoring in your CLN account. Click C-Monitoring in the left menu.

Servers

This page contains the list of all clients’ end servers. The server appears in the list after finishing Installation. By default, there is a descending sort by CPU usage.

The following values are available for each server:

  • Load Avg 15m – average system load for the last 15 min
  • CPU Usage – CPU usage for the last 15 min (the number of cores can be found in the hint)
  • Memory Usage – free available memory, the second value is the total memory for the last 15 min
  • IO read/write – disk read bytes/disk written bytes for the last 15 min

Note

The values are calculated using a 15 min time period but the metric state is updated automatically every minute by default or you can choose from one of the predefined periods.

  • Idle state – there were no statistics for the server for the last minute.
  • N/A state – there were no statistics for the server for the last 30 days. This can happen if a new server was added but statistics sending was not configured.

There is no pagination on the All servers page and all columns can be sorted by absolute value. Use the search tool to operate with the data.

Servers details

To get the detailed statistics for the server via charts, click a desired server line in the table. All charts are auto-refreshed and there is an ability to select the period for metrics data to be updated for the chart.

Note

We store the metrics data for one month only.

Charts for server metrics

Disk space usage

Open file descriptor/Context switches

System load 1m , 5m, 15m

CPU usage (total, system, user, iowait, steal)

Network traffic usage

Disk space usage

Memory usage (total, used, available)

Time spent doing I/Os

Disk IOps Completed

Disk read/write data

Disk read/write time

Apache connections (number)/Number of requests per minute/Max connections

Note

In the current version, we collect these metrics for the cPanel end servers only. We are planning to add other panels support soon.

Note

In the current version, we collect these metrics only for Apache (NOT for LiteSpeed, Nginx, etc.). The charts will be empty for LiteSpeed, Nginx, etc..

MySQL queries

MySQL queries collector gets number of queries executed on the server per minute. It takes data from the MySQL server variable "Questions". You may manually check variable value by executing query SHOW GLOBAL STATUS LIKE 'Questions';. For more information about MySQL server variables - please, see MySQL documentation.

The most loaded server users for the last minute

We calculate the user’s load by LVE statistics that we collect on the end server. The idle state for the user means that the LVE statistics were not collected for the last minute for some reason.

In each cell there are current usage/limit values for the basic LVE limits:

  • CPU Usage
  • Entry Processes
  • Physical Memory Usage
  • IOPS
  • IO Usage
  • Number of Processes
  • MySQL CPU
  • MySQL IO

In the hint, there is a number of faults for each limit. The values in the columns are underlined (it is red if load-to-limit ratio >=90% and it is yellow if load-to-limit ratio >= 50%). For the current implementation, the only sort by the load-to-limit ratio is available. By default, there is a descending sort by the CPU usage column.

When sorting by a column, the lines with the load-to-limit ratio >=90% for this column will have the red background color, and lines with the load-to-limit ratio >=50% for this column will have the yellow background color.

Note

The users with unlimited resources (∞) will be at the bottom of the table.

Users

This page contains all users for the all server of the client and their LVE statistics for the last minute. You can select the number of users on this page and search by user’s data.

The description of this page is the same as The most loaded server users for the last minute of the top 5 loaded users.

User’s metrics data can be sorted by the load-to-limit ratio and by the absolute value.

The absolute value is used to analyse the load produced by unlimited users.

The value of the load-to-limit ratio is convenient to use in the analysis of how many resources the users consume and whether they need to change the limits.

The values like this means that the resource is unlimited and 500.2 MB is the current usage of it.

Metrics data of Idle users is not used in the sorting, so such users always will be at the end of the list. The sorting can be done for only one metric.

Charts for Users metrics

Note

We store the metrics data for one month only.

On the user details page, the admin can find the charts for all LVE limits.

Alert Manager

Alert Manager allows you to create a server or user alert for selected metrics and email the triggered events.

Alert Manager page

The Alert Manager page contains a table with the following:

  • Alert name - a unique alert name
  • Tracking metric - a name of a server/user metric which will trigger the alert notification
  • # of servers - number of servers on which the metric will be tracked
    • click to view a list of servers host names
  • # of users - number of users for which the metric will be tracked
    • click to view a list of users names
  • Value - a condition for the alert rule which will be applied to the tracking metrics
  • Email - email to send the triggered events notifications
  • Type - a type of the alert rule
  • # of triggered events - the number of events from the time, when alert rule was created
    • the event is still firing
  • Time of the last trigger - the time of last triggered event, it is the time in your browser time zone
  • Actions - click to edit and to delete the alert rule

Color Codes

  • Red color means that the event with the condition "more than" is still firing.
  • Green color means that the event with the condition "less than" is still firing.

Creating an alert

To create a new alert, click the Create alert button.

Next, fill out the opened popup.

  • Name of alert - a unique alert name
  • Alert type - an admin can create a user or a server alert. What is the difference between them?
  • Select user/server - admin will see such dropdown depending on a case of alert creating
  • Notify me - the condition of the alert trigger
  • Duration - how much time the condition should be actual to trigger the notification
  • Notify me on email - the email to send notifications

Editing an alert

An admin can edit any field in the Alert except the Alert type.

Difference between the server alert and the user alert

The server alert is used to track the state of the whole server, it does not track user state on the server. The server alert tracks the next list of metrics:

  1. Context switches
  2. System load (1m)
  3. System load (5m)
  4. System load (15m)
  5. CPU Basic (total)
  6. CPU Basic (system)
  7. CPU Basic (user)
  8. CPU Basic (iowait)
  9. CPU Basic (steal)
  10. Network Traffic Basic (eht0_receive)
  11. Network Traffic Basic (eht0_transmit)
  12. Network Traffic Basic (ehtN_receive)
  13. Network Traffic Basic (ehtN_transmit)
  14. Disk Space Used Basic (mountpoint: <0>)
  15. Disk Space Used Basic (mountpoint: <1>)
  16. Disk Space Used Basic (mountpoint: <N>)
  17. Memory Basic (available)
  18. Memory Basic (used)
  19. Time spent Doing I/Os
  20. Disk IOps Writes Completed
  21. Disk IOps Reads Completed
  22. Disk Read Data
  23. Disk Write Data
  24. Disk Read Time
  25. Disk Write Time
  26. Apache connections
  27. Number of requests per minute
  28. MySQL queries
  29. Hardware Temperature (chip<0>)
  30. Hardware Temperature (sensor<0>)
  31. Hardware Temperature (chip<N>)
  32. Hardware Temperature (sensor<N>)
  33. Open File Description

During creating a server alert an admin should select the type of metrics as the first step. The list of servers will be collected according to the availability of these metrics on the server.

For example, for now, we do not collect Apache metrics for non-cPanel servers, so you will get only cPanel servers as a list of servers for these metrics.

We're planning to implement support for other panels/web servers in the next releases.

Small limitation

We collect the server list according to having their statistics in our database (this behavior will be changed in the next releases).

For example, if server state is N/A or idle more than 24 hours, it will not be visible in the list for the alert.

The user alert tracks the next list of LVE metrics:

  1. CPU Usage (current usage)
  2. CPU Usage (faults)
  3. Entry Processes (current usage)
  4. Entry Processes (faults)
  5. Physical Memory Usage (current usage)
  6. Physical Memory Usage (faults)
  7. IOPS (current usage)
  8. IOPS (faults)
  9. IO Usage (current usage)
  10. IO Usage (faults)
  11. Number of Processes (current usage)
  12. Number of Processes (faults)
  13. MySQL CPU (current usage)
  14. MySQL CPU (faults)
  15. MySQL IO (current usage)

Small limitation

We collect the server list according to having their statistics in our database (this behavior will be changed in the next releases).

For example, if the user state is N/A or idle more than 24 hours, it will not be visible in the list for the alert.

Cases of alert creating

  • Creating a server alert for the selected metrics for one server
  • Creating a server alert for the selected metrics for all servers (the default value)

In this two cases, you will not see the dropdown for selecting users because the metrics will track the server state.

  • Creating a user alert for one user, so admin can select a server and a user.
  • Creating a user alert for all users on several servers/all servers (in this case admin can't select users - all users will be selected automatically)

What is the Firing state of the alert?

This is the state of an alert that has been active for longer than the configured threshold duration.

Alert notifications

  • Alert name - the link to the alert page
  • Firing target - the link to the server details page

FAQ

How can I disable collecting and sending statistics on a client’s server?

Run this command:

/usr/share/cloudlinux/cl_plus/manage_clplus disable

Where can I view all my servers load?

You can find all your servers load in your CM personal account here: https://cm.cloudlinux.com/#/servers or in your CLN personal account here: https://cln.cloudlinux.com/console/cloudlinux/centralized-monitoring.

Where can I view all my users load?

You can find all your users load in your CM personal account here: https://cm.cloudlinux.com/#/users or in your CLN personal account here: https://cln.cloudlinux.com/console/cloudlinux/centralized-monitoring

Where can I view a server load details for a period?

Click the desired server in the server list in the UI.

Where can I view a user load details for the period?

Click the desired user in the user list in the UI.

How long are statistics stored in the central database?

30 days.

How can I change the charts period on the details page?

Choose the desired period in the upper right corner or select it directly on the chart.

I don’t understand how to read the user load chart.

The user load chart contains three lines:

  • limit
  • current load
  • count of faults

Limit and current load are drawing regarding the left vertical axis, the count of faults is drawing regarding the right vertical axis. You can focus on a particular line by clicking a required legend.

Troubleshooting

I can't see a server statistics

  1. Check that your server is registered by key or by IP license of the CloudLinux+ account, i.e., it should be seen in the list of servers in your CLN account here: https://cln.cloudlinux.com/console/auth/login
  2. Check that the following required packages are installed on the end server:
  • cl-end-server-tools >= 1.0.7-1
  • cl-node-exporter >= 1.1.0-2
  • rhn-client-tools
    • CloudLinux OS Shared 6 >= 1.1.15-3.el6.cloudlinux.26
    • CloudLinux OS Shared 7 >= 2.0.2-31.el7.clouldinux
    • CloudLinux OS Shared 8 >= 2.8.16-14.module_el8.1.0+6074+9dc6073e.cloudlinux.2
  • lve-stats >= 3.0.7-2
  • lve-utils >= 4.2.21-2
  • alt-python27-cllib >= 2.1.13-1
  • lvemanager >= 6.2.10-1
  1. Check that service collecting and sending statistics is running:
service cl_plus_sender status
  1. Check that log of the cl_plus_sender service doesn't contain errors:
/var/log/clplus_sender.log

Where can I view the events log on the client's server?

You can view the events log on the client's server here:

/var/log/clplus_sender.log

Can I get monitoring metrics from LiteSpeed, Nginx or other (Not Apache) web server?

Starting from end-server-tools-1.0.7, it supports collecting and sending statistics from the Apache and LiteSpeed web servers.

LiteSpeed is supported on cPanel and DirectAdmin control panels.

Each minute the statistics collection daemon checks which web server is started. If LiteSpeed is started, the daemon will collect data from it, otherwise, it checks if Apache is started.

When the daemon detects that the server is changed, it writes the following line into the statistics collection daemon log /var/log/clplus_sender.log:

2020-10-09 17:25:31,462: (CL+_sender_daemon) [INFO] Apache/Litespeed collector: Using Apache

or

2020-10-09 18:13:03,897: (CL+_sender_daemon) [INFO] Apache/Litespeed collector: Using Litespeed

If the daemon can't detect either Apache or LiteSpeed, it writes to the log the following:

2020-10-09 17:33:38,399: (CL+_sender_daemon) [INFO] Apache/Litespeed collector: Apache or Litespeed stopped or absent, collector will not work

The statistics collection daemon reacts to the server changing automatically, no need to restart it.

Warning

Please note that the daemon checks the server type once in a minute, so the data sent on a minute of switching can be unreliable.

Logging data sent to pushgateway to the statistics collection daemon log

Starting from cl-end-server-tools v.1.0.6-1, the statistics collection daemon allows to log data sent to pushgateway to its log /var/log/clplus_sender.log.

To start logging, run the following command:

touch /var/lve/cmt_debug_logging

To stop logging, run the following command:

rm -f /var/lve/cmt_debug_logging

You don't need to restart the daemon after starting/stopping logging. The presence of a control file is evaluated "on the fly".

Warning

Use this logging with caution because when it is enabled, the size of the daemon log /var/log/clplus_sender.log will increase each minute minimum on 3-4 KB. The actual increase size depends on the number of active users' processes on a server.

Known issues

  • MySQL Governor statistics in some cases is collected incorrectly
  • Sorting by MySQL Governor statistics ignores idle users
  • Sorting from the search result set does not work
  • Sorting by ratio for unlimited users works incorrectly

AccelerateWP

Get started

AccelerateWP carries a suite of optimization features that can be enabled and automatically configured for the end-user's site.

There are AccelerateWP and AccelerateWP Premium feature suites.

AccelerateWP suite is always enabled when AccelerateWP is turned on. Choose whether you want to offer AccelerateWP Premium for your users and click "Turn on" to start exploring AccelerateWP.

Once the AccelerateWP suite is enabled by administrator, end-users will see an AccelerateWP tab in their cPanel interface and be able to activate the optimization feature.

When AccelerateWP Premium suite enabled by administrator, end-users will see the Object Caching feature in their interface, but cannot install the plugin unless they purchase the feature using WHMCS or 3'd party billing.

AccelerateWP suite

This is a basic suite which includes AccelerateWP base feature: a WordPress optimization plugin that provides full page caching, GZIP compression and some other useful optimizations.

AccelerateWP suite limitations

  • the website must be served with Apache web server;
  • the website must use PHP version 7.2 or higher.
  • the WordPress version must be 5.6 and higher.
  • the other WordPress Caching plugins must not be installed.
  • the WordPress should not run in Multisite mode.

AccelerateWP Premium suite

Attention

This feature is free of charge only during the beta testing period. Afterwards it will be charged. Beta testing period ends no earlier than March 2023.

This is a premium suite which includes Object Caching feature.

The Object Caching mechanism stores database query results in additional storage for quick access. This mechanism is really helpful in case if website needs to process multiple pages per second as requests come in and may be helpful in case when full page caching cannot be used, e.g. on personalized pages.

Premium suite limitations

  • the website must be served with Apache web server;
  • the website must use one of the following PHP handlers:
  • the website must use ea-PHP version 7.4 or 8.0.
  • the WordPress version must be 3.7 and higher.
  • the other WordPress Caching plugins must not be installed.
  • the Snuffleupagus must be turned off.
  • the WordPress should not run in Multisite mode.

Limitations

There are the following requirements to use AccelerateWP:

  • the server must have CloudLinux Shared PRO license;
  • the server must be powered with cPanel or Plesk.

Administrator interface

Overview

In the CloudLinux Manager → AccelerateWP tab an administrator has the opportunity to provide end-users with a suite of features, which on its turn could be activated by end-users. To provide best experience, activate free features for all end-users.

By toggling the Enable AccelerateWP for all users an administrator provides end-users with AccelerateWP feature. Once the feature suite is enabled by administrator, end-users will see an AccelerateWP tab in their control panel interface and be able to activate the optimization feature.

Suites usage statistics

When AccelerateWP is enabled, the AccelerateWP usage statistics is shown.

It includes:

  • Active Users block with total number of users and number of users who has activated the optimization feature/total users
  • Wordpress sites on server block with total number of WordPress sites and WordPress sites optimized by the feature
  • statistics table

Each row in the statistics table represents a particular user.

The first column #of Wordpress sites shows total number of user's WordPress sites.

The second column AccelerateWP shows number of user's WordPress sites, optimized by the feature.

In case if both AccelerateWP and AccelerateWP Premium feature suites are enabled, the statistics is extended with AccelerateWP Premium metrics.

Please notice the AccelerateWP Premium rows in the Active Users and the Wordpress sites on server blocks, and also the AccelerateWP Premium column in statistics table.

Note

Newly created users will be accounted for 10 min after adding. If you want to get updated statistics immediately, use the "Rescan users websites" button.

Filters

You may use the following filters to browse AccelerateWP statistics slices.

  • Users with WordPress sites only filter will show statistics for users which already have WordPress sites; users without WordPress installations will be hidden
  • Users with AccelerateWP only filter will show statistics for users who utilizes the AccelerateWP optimization feature; users who did not activated AccelerateWP feature will be hidden
  • Users with AccelerateWP Premium only filter will show statistics for users who utilizes AccelerateWP Premium (Object Caching) feature; users who did not activated AccelerateWP Premium feature will be hidden

Activate free AccelerateWP for all WordPress sites on the server

Use the cloudlinux-awp-admin enable-feature CLI command to ensure the best performance for every end-user. CLI command scans a server for all WordPress sites and activates the AccelerateWP feature suite. It can take up to 2 minutes for a single site. CLI command skips activation for WordPress sites with page caching or feature incompatibilities.

Note

Please make sure your AccelerateWP version is >= 1.2-2 before proceed.

Scan the server in background mode and activate AccelerateWP on those WordPress sites where it is possible:

cloudlinux-awp-admin enable-feature --all

The output will state the number of users for the scan and the progress state of the process.

Check activation status:

cloudlinux-awp-admin enable-feature --status

The output will be either:

  • Activation is still in progress,
  • Activation is done. The message will state how many users were initially for the scan, a number of WordPress sites with successfully activated suite, and the total number of WordPress sites scanned.

Disable AccelerateWP for a particular user

Use CLI commands to disable undesired optimization suites for a single user.

To disable AccelerateWP suite:

cloudlinux-awp-admin set-suite --suite=accelerate_wp --disallowed --users=<username>

To disable AccelerateWP Premium suite:

cloudlinux-awp-admin set-suite --suite=accelerate_wp_premium --disallowed --users=<username>

To disable both suites:

cloudlinux-awp-admin set-suite --suite=accelerate_wp,accelerate_wp_premium --disallowed --users=<username>

WHMCS billing

CloudLinux developed it's own WHMCS plugin which provides you AccelerateWP billing integration out of the box. Check out the documentation to find how to install and use the plugin.

Other billing integration

As AccelerateWP Premium is the feature that works on subscription basis, we made it possible for hosters to integrate their existing billing systems with our plugin and sell the feature for their users.

When AccelerateWP Premium is enabled in admin interface, users get proposal to upgrade their subscription.

When user upgrades the subscription to the plan with AccelerateWP support, billing must execute the following command on the server:

cloudlinux-awp-admin set-suite --suite=accelerate_wp_premium --allowed --source=BILLING_OVERRIDE --users=<username>

This command makes two things:

  • allow user to install plugin, bypassing the upgrade window;
  • reports premium as being used to CLN, starting the billing cycle for hoster.

When user terminates or downgrades plan, the following command must be executed by the billing system:

cloudlinux-awp-admin set-suite --suite=accelerate_wp_premium --default --source=BILLING_OVERRIDE --users=<username>

Setup upgrade URL for AccelerateWP Premium

The upgrade window can be customized with link to the plan upgrade page, which can be set using CLI command:

cloudlinux-awp-admin set-options --upgrade-url https://plan.upgrade/splash

AccelerateWP automatically appends GET parameters when the link is displayed.

https://plan.upgrade/splash/?m=acceleratewp&action=provisioning&username=democom&domain=demo.com&server_ip=10.51.0.10
Parameter Value Description
m acceleratewp Constant.
action provisioning Constant.
username democom Customer's account name.
domain demo.com Customer's account primary domain.
server_ip 10.51.0.10 Primary IP of the server where AccelerateWP is installed

Parameters can be used to determine the billing account of the user in order to display proper page. WHMCS plugin already has automatic redirect to upgrade page, there is only needed to set upgrade-url to the root of your WHMCS instance.

cloudlinux-awp-admin set-options --upgrade-url https://whmcs.mydomain.zone/

Upgrade URL is opened in modal browser window and will be automatically closed when AccelerateWP receives callback about successful upgrade.

Callback is already implemented in WHMCS plugin, but if you are using some other billing, you should add the following code on the page which appears when user successfully upgrades subscription.

<script>
if(window.opener && !window.opener.closed) {
    window.opener.postMessage('PAYMENT_SUCCESS', '*');
}
</script>

In order to remove the link, just set upgrade url to the empty one.

cloudlinux-awp-admin set-options --upgrade-url ''

Disable AccelerateWP Premium

If you would like to stop using AccelerateWP Premium, click on the manage link and remove Premium Features checkbox. AccelerateWP will be still available for your users.

Disable AccelerateWP

If you would like to stop using AccelerateWP completely, toggle the AccelerateWP back. Both AccelerateWP and AccelerateWP Premium will be turned off.

This operation will:

  • disable AccelerateWP tab in users' control panel interface
  • disable all AccelerateWP optimization suites
  • deactivate all optimization features for all users

This operation will NOT:

  • cancel the subscription made by user in WHMCS or other billing. User's subscription stays alive and user will still be charged in billing system unless hoster manually makes a refund

Logs

The main AccelerateWP log is located at

  • /var/log/clwpos/main.log

In case if AccelerateWP Premium is active, the auxiliary monitoring daemon clwpos_monitoring is also activated. Its log is located at

  • /var/log/clwpos/daemon.log

FAQ

With which panel can I use AccelerateWP?

Currently AccelerateWP is compatible with cPanel and Plesk only.

If you are interested in supporting DirectAdmin control panel, please record your demand on our feature portal respectively:

Is it possible to use AccelerateWP on a non-control panel server?

No, AccelerateWP is compatible with cPanel and Plesk only.

Do you plan to enable support of Nginx server?

This is a part of our very long term plans, thus not expected in the nearest future.

How will it help my customers?

AccelerateWP is a complex solution to help your customers increase their WordPress site performance. AccelerateWP brings number of optimization features, like object caching, css and js preprocessing and website preloading.

How could I monitor Redis instances while using AccelerateWP Premium suite?

Redis process is started for a user after activating AccelerateWP Premium Object Caching feature for at least one Wordpress site. It is killed after AccelerateWP Premium Object Caching has been deactivated for all user's websites.

Look through the processes list to check Redis status for a particular user:

 $ ps aux | grep redis
 awpuser  2662517  0.0  0.5 101096  8512 ?        Sl   15:33   0:00 /opt/alt/redis/bin/redis-server unixsocket:/home/awpuser/.clwpos/redis.sock

In case if AccelerateWP Premium is active, the auxiliary monitoring daemon clwpos_monitoring is also activated. It checks Redis instances each 5 minutes, starts new instances, restart failed ones and kills the “garbage” instances if needed. Check daemon status using service clwpos_monitoring status and its main log: /var/log/clwpos/daemon.log.

My users are complaining that their feature are not installed automatically after subscription upgrade

This can be caused by several reasons. Either your customer's website was detected to have malfunctions or there was an issue with environment when feature was installed (e.g. bad internet connectivity with wordpress market).

First, try to enable feature manually using AccelerateWP interface. Most likely you will find human-readable error message there.

Next, you can try to dive into /var/log/clwpos/daemon.log and find the reason why the enable command failed. Here is an example of successful feature installation for reference:

2023-02-14 11:01:14,696: (clwpos.daemon_base) [INFO] Running cloudlinux-awp-user enable --feature object_cache --domain wpujj.com --wp-path
2023-02-14 11:01:15,081: (clwpos.daemon_base) [INFO] Command succeded with output:
`CompletedProcess(args=['/bin/cagefs_enter.proxied', 'cloudlinux-awp-user', 'enable', '--feature', 'object_cache', '--domain', 'wpujj.com', '--wp-path', ''], returncode=0, stdout='{\n    "context": {\n        "domain": "wpujj.com",\n        "feature": "object_cache"\n    },\n    "result": "success",\n    "timestamp": 1676372475.044419,\n \n}\n', stderr='')`
2023-02-14 11:01:15,086: (clwpos.daemon_base) [INFO] background process finished: pid=415368

Also, some useful notes may be present in user's log located at /home/<username>/.clwpos/main.log.

If the issue persists, or you cannot resolve it yourself, contact CloudLinux support and attach /var/log/clwpos/daemon.log and /home/<username>/.clwpos/main.log for further investigation.

Troubleshooting

End-users of AccelerateWP Premium feature encounter Redis extension is not installed for selected php version

In order to make use of AccelerateWP Premium Object Caching feature, the loaded Redis extension is required for the end-user's website. End-users will not be able to activate the Object Caching feature until Redis extension configuration is incomplete.

Corresponding incompatibility warning will be displayed in control panel's User interface:

The Redis extensions are configured for all installed and supported PHP versions automatically:

  • right after the AccelerateWP Premium suite is enabled
  • by cron once a day

or you can trigger the utility manually:

/usr/sbin/enable_redis_for_panel_php

All errors will be displayed in standard output and logged into /var/log/clwpos/main.log.

Ensuring the EA-PHP Redis extension is configured correctly

  1. Check Redis extension package is installed by running the following command

    rpm -q ea-phpXY-php-redis

    Install the corresponding extension if it is not present:

    yum install ea-phpXY-php-redis

    Consider the example for checking out and installing Redis extension for ea-php74:

    rpm -q ea-php74-php-redis
yum install ea-php74-php-redis

  2. Check Redis ini file is present by running the following command:

    ls /opt/cpanel/ea-phpXY/root/etc/php.d/ | grep 50-redis

    Consider the example for checking out Redis extension for ea-php74:

    ls /opt/cpanel/ea-php74/root/etc/php.d/ | grep 50-redis

    Try reinstalling the package if ini file is missing.

  3. Make sure Redis module is loaded under specific user by running the following command:

    su -c "php -m | grep redis" <username>

Ensuring the ALT-PHP Redis extension is configured correctly

  1. Check if redis.so is present for a particular alt-php version:

    ls /opt/alt/phpXY/usr/lib64/php/modules | grep redis.so

    Consider the example for checking alt-php74 redis.so:

    ls /opt/alt/php74/usr/lib64/php/modules | grep redis.so
redis.so

  2. If the Redis module is missing:

    a. Install the alt-phpXY-pecl-ext package manually b. Run the Redis configuration script /usr/share/cloudlinux/wpos/enable_redis_for_alt_php.py

    All errors will be displayed in standard output and logged into /var/log/clwpos/main.log.

  3. If the Redis module is present for a particular php version, but the incompatibility issue persists, re-check the following:

    a. Make sure the Redis module is loaded under user:

    su -c "php -m | grep redis" <username>

    b. Check the required extensions are enabled in php.ini:

    cat /opt/alt/phpXY/etc/php.ini | grep redis.so
cat /opt/alt/phpXY/etc/php.ini | grep json.so
cat /opt/alt/phpXY/etc/php.ini | grep igbinary.so

    c. Enable missing extensions manually.

End-users may encounter PHP-related errors while activating the AccelerateWP features.

The general examples of possible reasons are:

  • broken PHP binaries
  • missing PHP files
  • etc.

To check that this issue is caused by PHP itself, call any PHP command, for example:

/opt/cpanel/ea-php80/root/usr/bin/php -i

And make sure that installed ea-php80 packages are not broken using rpm -V <package_name>.

Reinstall broken packages if found.

Consider the example issue (presented at the picture above) with broken mbstring.so for ea-php80:

# /opt/cpanel/ea-php80/root/usr/bin/php -i
Segmentation fault (core dumped)
# rpm -V ea-php80
# rpm -V ea-php80-php-mbstring
S.5....T.    /opt/cpanel/ea-php80/root/usr/lib64/php/modules/mbstring.so
......G..  a /usr/lib/.build-id/9c/38ed78a6d401ff6dce059ccea51c95870d98c5
# yum reinstall ea-php80-php-mbstring
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