CloudLinux OS+

• X-Ray
  • Description
  • Installation
  • How to manage X-Ray
  • X-Ray client
  • X-Ray service
  • FAQ
• Centralized Monitoring
  • Description
  • Installation
  • Centralized Monitoring user interface
  • Alert Manager
  • FAQ
  • Troubleshooting

X-Ray

• Description
• Installation
• How to manage X-Ray
• X-Ray client
• X-Ray service
• FAQ

Description

Warning!

X-Ray is available only in NON-RESELLER CLN accounts.

Warning!

X-Ray is available for cPanel, Plesk, and DirectAdmin. Non-panel installations is not planned.

X-Ray is a tool developed for website performance monitoring and performance issues detection.

X-Ray can gather and visualize information about top N slowest system functions, external requests, software modules and database queries of the client’s website.

Installation

1. Make sure you have CloudLinux OS+ subscription (only non-reseller accounts apply)

2. Make sure you have installed LVE Manager version 6.2 or later. You can install or update it with the following commands:

   • installation

   # yum install lvemanager
   

   • update

   # yum update lvemanager
   

3. X-Ray will be activated on all your servers during 4 hours. You will see the X-Ray tab in the LVE Manager UI.

4. For instant activation, run the following command:

   # rhn_check
   

   If the rhn_check command is not found, run the following command:

   # yum install rhn-check rhn-setup
   

5. Then install the alt-php-xray package

   • Via user interface

     • Go to the X-Ray tab.
     • Click Install to start installation.

     

   • Via SSH by running the following command:

   # yum install lvemanager alt-php-xray
   

6. After installation, use the Start tracing button to create your first tracing task for a slow site.

How to manage X-Ray

X-Ray provides two options for monitoring domain requests speed: Tracing task and Continuous task.

Warning

To use Continuous task, update your LVE Manager and alt-PHP-X-Ray packages to versions lvemanager-6.2.9-1 and alt-php-xray-0.2-1 by running the following command:

yum update lvemanager alt-php-xray

• Tracing task is a task created manually for a specific URL to collect server requests. The task will end either after a specified number of requests to the URL or after a specified time (maximum after two days). It is not possible here to automatically email a report but it is possible to export the report in PDF and send to a user.

• Continuous task is a task that initiates a daily hourly tracing requests for a specified domain and email a monitoring report. Continuous task can't stop automatically, you need to stop it manually.

In fact, continuous task allows to automatically create a tracing task for each new day, with the ability to get a report for the past day.

Tracing tasks tab

The Tracing tasks tab contains a list of all tracing tasks created both manually and automatically via continuous tasks.

The Created column shows how a task was created – automatically (by continuous task) or manually.

Continuous tracing tab

Warning

To use Continuous task, update your LVE Manager and alt-PHP-X-Ray packages to versions lvemanager-6.2.9-1 and alt-php-xray-0.2-1 by running the following command:

yum update lvemanager alt-php-xray

The Continuous tracing tab contains a list of continuous tasks for which tracing tasks will be created automatically for a new day for a specific domain.

Managing tracing task

Creating a new tracing task

1. Go to the X-Ray tab
2. Click the Start tracing button to create a new task
3. In the opened popup specify a website URL to trace
4. Click the Run button
5. Tracing will run in the default mode. In the default mode X-Ray traces the first 20 requests for a specified URL

• URL should be a valid URL of the domain which exists on the current hosting server. The URL field supports wildcard matching. To learn more about wildcard matching, click How to use special characters.

• Advanced settings allow you to set an IP address and tracing options: by time or by number of queries.

  

Advanced settings

• Client’s IP: it is an IPv4 address of a machine to trace. For example, if you have a production website that processes requests from different IP addresses and you do not want to add these requests to the tracing task. So, you can set a specific IP address and X-Ray will analyze requests only from this specific IP address. Record for
• Time period: how much time X-Ray collect the requests (2 days max)
• Requests: the amount of requests that X-Ray will collect

After creating, the task appears in the list of tracing tasks.

Viewing tracing tasks list

Tasks created Manually are simply tracing tasks.

Tracing status

A tracing task can have the following statuses:

• Running – tracing is in progress
• Stopped – tracing was stopped by administrator
• On hold – the same URL already exists in the lists. Task processing will not start automatically. Administrator should start it manually.
• Completed – period of time is finished or number of requests is reached.

Collected requests for tracing task

Warning!

Collected requests are available in the UI for two weeks.

Click to open a list of collected requests.

Tracing tasks

The slowest request is highlighted.

• Collected requests displays how many requests were collected according to tasks requirements.
• Pending requests displays how many of collected requests are not visible in the table yet.

X-Ray collects the following data for each request:

• Top issues – the slowest items of a request
• Software modules/plugins by execution time (only for WordPress plugins)
• Database queries by execution time
• External requests by execution time
• Other system functions by execution time

Software modules/plugins

The Software modules/plugins section displays the following data:

• Software type – a type a module/plugin. For now, X-Ray can analyze only WordPress software
• Software module – a name of the WordPress plugin
• Duration – plugin execution time
• Duration (%) – plugin execution time as a percentage of the total duration of the request

Database queries

The Database queries section displays the following data:

• Query – the executed SQL-query
• File – the file and the line of the executed query and backtrace
• Software module – a WordPress plugin name from which the request was completed. If the request does not belong to any of the WordPress plugin, the name of the function that executed the given request is displayed
• Calls – the number of identical SQL queries
• Duration – execution time as a percentage of the total duration of a request and the function processing time (in brackets)

External requests

The External requests section displays the following data:

• URL – the URL of the executed request
• File – the file and the line of the executed request and backtrace
• Duration – execution time as a percentage of the total duration of a request and the function processing time (in brackets)

System functions

The System functions section displays the following data:

• Function – the executed function
• File – the file and the line of the executed request
• Duration – execution time as a percentage of the total duration of a request and the function processing time (in brackets)

Stopping tracing task

Click to stop the tracing task.

The tracing task status will be changed to Stopped. Data will not be collected anymore but you can see already collected information or continue tracing later by clicking .

Deleting tracing task

Click to delete the tracing task.

Warning!

When you have deleted a tracing task, all collected data will be unavailable.

Managing continuous tasks

Creating a new continuous task

1. Click the Create continuous tracing button

2. Specify URL in the Domain field and email in the Email for reports field and click the Create button.

3. You can see a new task in the Continuous tracing tab in the X-Ray UI.

4. If you stop a continuous tracing task, a new task for the next 24 hours will not be created. The task for the current day will be finished at midnight and the report will be emailed.

5. If you delete a continuous tracing task, the task for the current day will be finished at midnight and the report will be emailed.

Viewing continuous tasks list

You can find a list of continuous tracing tasks in the Continuous tracing tab.

You can find automatically created tasks in the Tracing tasks tab marked as Automatically in the Created column.

The statuses for automatically created tasks are the same as for tracing task.

To view detailed info about an automatically created task, click . You will get requests grouped by hour.

Click to a group to open a list of the requests.

The following data is collected for each request:

• Software modules/plugins by execution time (only for WordPress plugins)
• Database queries by execution time
• External requests by execution time
• Other system functions by execution time

Stopping automatic tracing task

Stopping automatic tracing task (a part of continuous tracing task) affects only the automatic tracing task for the current day. A new task for the next day will be created at the end of the day.

To stop the continuous tracing task completely, see Creating a new continuous task, paragraph 4.

Deleting automatic tracing task

Deleting automatic tracing task (a part of continuous tracing task) affects only the automatic tracing task for the current day. A new task for the next day will be created at the end of the day.

To delete the continuous tracing task completely, see Creating a new continuous task, paragraph 5.

Continuous task daily report

1. Users get daily reports on their emails. An example of a report is shown below:

   

2. Click the link in the email to show the detailed report:

   

3. You can view requests grouped by hour:

   

4. You can also view the detailed information about request:

   

X-Ray client

X-Ray client is a PHP extension named xray.so. It analyzes the processing time of the entire request and its parts and then sends the data to the X-Ray agent.

List of supported PHP versions

The list of currently supported PHP versions:

ALT PHP:	EA PHP:	Plesk PHP
alt-php54 alt-php55 alt-php56 alt-php70 alt-php71 alt-php72 alt-php73 alt-php74	ea-php54 ea-php55 ea-php56 ea-php70 ea-php71 ea-php72 ea-php73 ea-php74	php54 php55 php56 php70 php71 php72 php73 php74

Functions that X-Ray client can hook

Database queries

• Functions from the MySQL extension:
  • mysql_query
  • mysql_db_query
  • mysql_unbuffered_query
• Functions from the MySQLi extension:
  • mysqli_query
  • mysqli::query
  • mysqli_multi_query
  • mysqli::multi_query
  • mysqli_real_query
  • mysqli::real_query
• Functions from the PDO extension:
  • PDO::exec
  • PDO::query
  • PDOStatement::execute

External requests

• Function curl_exec

System PHP functions

It may be any PHP system function which can be related to a PHP engine or other PHP extension, for example fopen() or json_encode(). A list of these functions can be found here.

Configuration Options

xray.enabled

Syntax: xray.enabled=On/Off

Default: On

Changeable: PHP_INI_SYSTEM

Description: Enable or disable X-Ray extension from php.ini

---

xray.database_queries

Syntax: xray.database_queries=[number]

Default: 20

Changeable: PHP_INI_SYSTEM

Description: The number of the slowest SQL queries which will be sent to the X-Ray agent. The min value is 0 and the max value is 100. If the variable value is more, the default value will be used.

---

xray.external_requests

Syntax: xray.external_requests=[number]

Default: 20

Changeable: PHP_INI_SYSTEM

Description: The number of the slowest external requests (the curl_exec function) which will be sent to the X-Ray agent. The min value is 0 and the max value is 100. If the variable value is more, the default value will be used.

---

xray.system_functions

Syntax: xray.system_functions=[number]

Default: 20

Changeable: PHP_INI_SYSTEM

Description: The number of the slowest system functions which will be sent to the X-Ray agent. The min value is 0 and the max value is 100. If the variable value is more, the default value will be used.

---

xray.backtrace_depth

Syntax: xray.backtrace_depth=[number]

Default: 10

Changeable: PHP_INI_SYSTEM

Description: The backtrace depth to the main() function which will be sent to the X-Ray agent. The min value is 0 and the max value is 20. If the variable value is more, the default value will be used.

---

xray.processor

Syntax: xray.processor=[processor_name]

Default: xray

Changeable: PHP_INI_SYSTEM

Description: Tells the X-Ray client which processor to use. The new processors may be added in the future. The default processor is xray which means to send data to the X-Ray agent.

---

xray.tasks

Syntax: xray.tasks=host:uri:ip:id

Default: no value

Changeable: PHP_INI_SYSTEM

Description: The current tracing tasks for the given PHP request. This directive is added automatically by the X-Ray manager when creating a task. It is not allowed to edit manually, as X-Ray may stop working.

---

xray.to_file

Syntax: xray.to_file=On/Off

Default: Off

Changeable: PHP_INI_SYSTEM

Description: Only for debug purposes. Writes to a file data which is sent to the processor.

---

xray.debug

Syntax: xray.debug=On/Off

Default: Off

Changeable: PHP_INI_SYSTEM

Description: Only for debug purposes. Enables debug output during request processing. In the On mode can slow down the domain.

---

xray.debug_file

Syntax: xray.debug_file=[path_to_file]

Default: /tmp/xray-debug.log

Changeable: PHP_INI_SYSTEM

Description: Only for debug purposes. Specifies a file for logging debug information.

X-Ray agent

This is a service that receives data from the X-Ray client and sends it to the remote storage.

Managing X-Ray service

The X-Ray agent is managed by the service utility.

• To start the X-Ray agent, run the following command:

  # service xray-agent start
  

• To stop the X-Ray agent, run the following command:

  # service xray-agent stop
  

• To restart the X-Ray agent, run the following command:

  # service xray-agent restart
  

FAQ

Does X-Ray affect website performance?

X-Ray affects website performance. Our tests show 5-10 % overhead from a website loading time with X-Ray tracing enabled. X-Ray allows you to find website performance issues and should not be enabled permanently. If your website is very slow, you can enable X-Ray to find the cause and then disable it.

What should I do if I see the warning "Task is duplicated by URL"?

This warning means that you already have a task to trace this URL in the list of your tracing tasks. If you see this warning, a new task can be created only with the On hold status and you will be able to run it only when the previous task with the same URL will be completed.

Note that the URL field supports wildcard matching and you can have a case when X-Ray is tracing the URL=domain.com/* and you are trying to create a new task with URL=domain.com/xray.php. In this case, you will see that warning because the * URLs array includes xray.php.

I started a tracing task and made requests to URL but did not see any results in the UI. What should I do?

1. Check that xray extension is enabled for the domain. To do so, go to the phpinfo() page and make a request. In the phpinfo output try to find the following section:

   

If you cannot see that section, try to restart PHP processes for that user (the simplest way is to restart Apache) and check that you can see the xray extension.

2. If you can see the xray extension in the phpinfo, check that X-Ray agent service is running with the service xray-agent status command. If it is not running, start it with the service xray-agent start command.

3. X-Ray may not send data if a site uses a caching plugin, as the caching plugin is outputting HTML, thus there are no PHP scripts to examine. We encountered such issues with sites that use LSCache and WP Super Cache plugins. Check that your site does not use caching plugins. If so, disable it while tracing a site to get information from X-Ray.

4. If you set a client’s IP when creating the tracing task, check that your requests come to the server with this IP via phpinfo (since there may be NAT between your local machine and the server).

   

5. If, after checking the previous items, the issue persists, contact our support team.

What to do if X-Ray is not found in the phpinfo() page?

If you managed to create a tracing task, this means that the xray.ini file was created in a system. Therefore, there may be two reasons why it did not appear in the phpinfo page of the domain.

1. PHP process wasn't reloaded after adding the xray.ini. To solve this, you should restart the Apache or fpm service for the domain on which the tracing was started. At the moment, this is done automatically by the X-Ray manager after creating the task.

2. Your domain uses a PHP version different from the one which was detected by the X-Ray manager. To solve this, check the scan dir for additional ini files for your domain.

   

   Then check the ini_location that was passed to the X-Ray manager by running the following command:

   # cat /usr/share/alt-php-xray/manager.log | grep ini_location
   

   Find your tracing task in the output and check that the xray.ini exists in this directory, also check that the ini path is the same in the phpinfo page output and in the ini_location directive for your tracing task. If they are the same, you should reload your PHP. If they are different that means that the X-Ray manager could not correctly determine the PHP version your domain uses. In this case, contact our support team at https://cloudlinux.zendesk.com/hc/requests/new.

I use LiteSpeed, X-Ray is enabled and it is shown in the phpinfo() page but does not collect data when sending requests to a site. What to do?

Check for the CacheLookup on option in the htaccess file for your domain. If the option is there, LiteSpeed processes requests bypassing the PHP X-Ray extension. In this case, to get tracing information, you should remove the CacheLookup on option.

What is the proper format for the URL?

All of the examples below are correct:

• http://domain.com
• http://domain.com/
• https://domain.com
• https://domain.com/

You can use any of them with a prefix www. and it is also correct.

What packages are required for X-Ray?

Required packages:

• lvemanager >= 6.2.10-1
• alt-php-xray >= 0.2-1

Centralized Monitoring

• Description
• Installation
• Centralized Monitoring user interface
• Alert Manager
• FAQ
• Troubleshooting

Description

Centralized Monitoring is a tool that allows hosting administrators to monitor load for all their servers and users.

Centralized Monitoring allows you to:

• View system metrics for all clients’ end servers
• View the LVE statistics per user for all clients’ end servers

Installation

Note

Make sure that cm.cloudlinux.com is available on your end server.

Warning!

Centralized Monitoring is available only in NON-RESELLER CLN accounts.

1. Make sure you have a CloudLinux OS+ subscription.
2. Make sure you have installed the lve-utils package version 4.2.21-2 or later. You can install or update it with the following commands:
   • installation

   yum install lve-utils
   

   • update

   yum update lve-utils
   

3. Log in to the https://cm.cloudlinux.com/ using CLN credentials (if you are already logged in via CLN, authorization via CM is not necessary, it uses SSO).
4. Activate statistics collection on all your servers via the Centralized Monitoring UI (https://cm.cloudlinux.com) or via the CLN UI https://cln.cloudlinux.com/console/cloudlinux/centralized-monitoring.
5. Within 5 hours from the activation, statistics collection and sending to the central server will be set up automatically: all required packages and components will be installed. For new, just registered servers, statistics collection and sending will be set up automatically within 5 hours.
6. For instant set up of a registered server without the automatic setup, run the following commands for all servers:

   # rhn_check	
   # /usr/share/cloudlinux/cl_plus/manage_clplus enable
   

   Note: If the rhn_check command is not found, run the following command:

   # yum install/update rhn-check rhn-setup
   

7. After 5 hours (or after the manual setup), check that statistics for all registered servers is collected via https://cm.cloudlinux.com/#/servers. And check that user statistics on the servers is collected via https://cm.cloudlinux.com/#/users.

   Note

   User statistics will be available only for users that were loaded starting from connecting the server to the Centralized Monitoring.

Centralized Monitoring user interface

You can access Centralized Monitoring in your CLN account. Click C-Monitoring in the left menu.

Servers

This page contains the list of all clients’ end servers. The server appears in the list after finishing Installation. By default, there is a descending sort by CPU usage.

The following values are available for each server:

• Load Avg 15m – average system load for the last 15 min
• CPU Usage – CPU usage for the last 15 min (the number of cores can be found in the hint)
• Memory Usage – free available memory, the second value is the total memory for the last 15 min
• IO read/write – disk read bytes/disk written bytes for the last 15 min

Note

The values are calculated using a 15 min time period but the metric state is updated automatically every minute by default or you can choose from one of the predefined periods.

• Idle state – there were no statistics for the server for the last minute.
• N/A state – there were no statistics for the server for the last 30 days. This can happen if a new server was added but statistics sending was not configured.

There is no pagination on the All servers page and all columns can be sorted by absolute value. Use the search tool to operate with the data.

Servers details

To get the detailed statistics for the server via charts, click a desired server line in the table. All charts are auto-refreshed and there is an ability to select the period for metrics data to be updated for the chart.

Note

We store the metrics data for one month only.

Charts for server metrics

Visualization of the most popular server states

Disk space usage

Open file descriptor/Context switches

System load 1m , 5m, 15m

CPU usage (total, system, user, iowait, steal)

Network traffic usage

Disk space usage

Memory usage (total, used, available)

Time spent doing I/Os

Disk IOps Completed

Disk read/write data

Disk read/write time

Apache connections (number)/Number of requests per minute/Max connections

Note

In the current version, we collect these metrics for the cPanel end servers only. We are planning to add other panels support soon.

Note

In the current version, we collect these metrics only for Apache (NOT for LiteSpeed, Nginx, etc.). The charts will be empty for LiteSpeed, Nginx, etc..

MySQL queries

The most loaded server users for the last minute

We calculate the user’s load by LVE statistics that we collect on the end server. The idle state for the user means that the LVE statistics were not collected for the last minute for some reason.

In each cell there are current usage/limit values for the basic LVE limits:

• CPU Usage
• Entry Processes
• Physical Memory Usage
• IOPS
• IO Usage
• Number of Processes
• MySQL CPU
• MySQL IO

In the hint, there is a number of faults for each limit. The values in the columns are underlined (it is red if load-to-limit ratio >=90% and it is yellow if load-to-limit ratio >= 50%). For the current implementation, the only sort by the load-to-limit ratio is available. By default, there is a descending sort by the CPU usage column.

When sorting by a column, the lines with the load-to-limit ratio >=90% for this column will have the red background color, and lines with the load-to-limit ratio >=50% for this column will have the yellow background color.

Note

The users with unlimited resources (∞) will be at the bottom of the table.

Users

This page contains all users for the all server of the client and their LVE statistics for the last minute. You can select the number of users on this page and search by user’s data.

The description of this page is the same as The most loaded server users for the last minute of the top 5 loaded users.

User’s metrics data can be sorted by the load-to-limit ratio and by the absolute value.

The absolute value is used to analyse the load produced by unlimited users.

The value of the load-to-limit ratio is convenient to use in the analysis of how many resources the users consume and whether they need to change the limits.

The values like this means that the resource is unlimited and 500.2 MB is the current usage of it.

Metrics data of Idle users is not used in the sorting, so such users always will be at the end of the list. The sorting can be done for only one metric.

Charts for Users metrics

Note

We store the metrics data for one month only.

On the user details page, the admin can find the charts for all LVE limits.

Alert Manager

Alert Manager allows you to create a server or user alert for selected metrics and email the triggered events.

Alert Manager page

The Alert Manager page contains a table with the following:

• Alert name - a unique alert name
• Tracking metric - a name of a server/user metric which will trigger the alert notification
• # of servers - number of servers on which the metric will be tracked
  • click to view a list of servers host names
• # of users - number of users for which the metric will be tracked
  • click to view a list of users names
• Value - a condition for the alert rule which will be applied to the tracking metrics
• Email - email to send the triggered events notifications
• Type - a type of the alert rule
• # of triggered events - the number of events from the time, when alert rule was created
  • the event is still firing
• Time of the last trigger - the time of last triggered event, it is the time in your browser time zone
• Actions - click to edit and to delete the alert rule

Color Codes

• Red color means that the event with the condition "more than" is still firing.
• Green color means that the event with the condition "less than" is still firing.

Creating an alert

To create a new alert, click the Create alert button.

Next, fill out the opened popup.

• Name of alert - a unique alert name
• Alert type - an admin can create a user or a server alert. What is the difference between them?
• Select user/server - admin will see such dropdown depending on a case of alert creating
• Notify me - the condition of the alert trigger
• Duration - how much time the condition should be actual to trigger the notification
• Notify me on email - the email to send notifications

Editing an alert

An admin can edit the alert rule and change the following fields:

• Alert name
• Value of alert rule condition
• Time duration
• Email for notifications

Difference between the server alert and the user alert

The server alert is used to track the state of the whole server, it does not track user state on the server. The server alert tracks the next list of metrics:

1. Context switches
2. System load (1m)
3. System load (5m)
4. System load (15m)
5. CPU Basic (total)
6. CPU Basic (system)
7. CPU Basic (user)
8. CPU Basic (iowait)
9. CPU Basic (steal)
10. Network Traffic Basic (eht0_receive)
11. Network Traffic Basic (eht0_transmit)
12. Network Traffic Basic (ehtN_receive)
13. Network Traffic Basic (ehtN_transmit)
14. Disk Space Used Basic (mountpoint: <0>)
15. Disk Space Used Basic (mountpoint: <1>)
16. Disk Space Used Basic (mountpoint: <N>)
17. Memory Basic (available)
18. Memory Basic (used)
19. Time spent Doing I/Os
20. Disk IOps Writes Completed
21. Disk IOps Reads Completed
22. Disk Read Data
23. Disk Write Data
24. Disk Read Time
25. Disk Write Time
26. Apache connections
27. Number of requests per minute
28. MySQL queries
29. Hardware Temperature (chip<0>)
30. Hardware Temperature (sensor<0>)
31. Hardware Temperature (chip<N>)
32. Hardware Temperature (sensor<N>)
33. Open File Description

During creating a server alert an admin should select the type of metrics as the first step. The list of servers will be collected according to the availability of these metrics on the server.

For example, for now, we do not collect Apache metrics for non-cPanel servers, so you will get only cPanel servers as a list of servers for these metrics.

We're planning to implement support for other panels/web servers in the next releases.

Small limitation

We collect the server list according to having their statistics in our database (this behavior will be changed in the next releases).

For example, if server state is N/A or idle more than 24 hours, it will not be visible in the list for the alert.

The user alert tracks the next list of LVE metrics:

1. CPU Usage (current usage)
2. CPU Usage (faults)
3. Entry Processes (current usage)
4. Entry Processes (faults)
5. Physical Memory Usage (current usage)
6. Physical Memory Usage (faults)
7. IOPS (current usage)
8. IOPS (faults)
9. IO Usage (current usage)
10. IO Usage (faults)
11. Number of Processes (current usage)
12. Number of Processes (faults)
13. MySQL CPU (current usage)
14. MySQL CPU (faults)
15. MySQL IO (current usage)

Small limitation

We collect the server list according to having their statistics in our database (this behavior will be changed in the next releases).

For example, if the user state is N/A or idle more than 24 hours, it will not be visible in the list for the alert.

Cases of alert creating

• Creating a server alert for the selected metrics for one server
• Creating a server alert for the selected metrics for all servers (the default value)

In this two cases, you will not see the dropdown for selecting users because the metrics will track the server state.

• Creating a user alert for one user, so admin can select a server and a user.
• Creating a user alert for all users on several servers/all servers (in this case admin can't select users - all users will be selected automatically)

What is the Firing state of the alert?

This is the state of an alert that has been active for longer than the configured threshold duration.

Alert notifications

• Alert name - the link to the alert page
• Firing target - the link to the server details page

FAQ

How can I disable collecting and sending statistics on a client’s server?

Run this command:

/usr/share/cloudlinux/cl_plus/manage_clplus disable

Where can I view all my servers load?

You can find all your servers load in your CM personal account here: https://cm.cloudlinux.com/#/servers or in your CLN personal account here: https://cln.cloudlinux.com/console/cloudlinux/centralized-monitoring.

Where can I view all my users load?

You can find all your users load in your CM personal account here: https://cm.cloudlinux.com/#/users or in your CLN personal account here: https://cln.cloudlinux.com/console/cloudlinux/centralized-monitoring

Where can I view a server load details for a period?

Click the desired server in the server list in the UI.

Where can I view a user load details for the period?

Click the desired user in the user list in the UI.

How long are statistics stored in the central database?

30 days.

How can I change the charts period on the details page?

Choose the desired period in the upper right corner or select it directly on the chart.

I don’t understand how to read the user load chart.

The user load chart contains three lines:

• limit
• current load
• count of faults

Limit and current load are drawing regarding the left vertical axis, the count of faults is drawing regarding the right vertical axis. You can focus on a particular line by clicking a required legend.

Troubleshooting

I can't see a server statistics

1. Check that your server is registered by key or by IP license of the CloudLinux+ account, i.e., it should be seen in the list of servers in your CLN account here: https://cln.cloudlinux.com/console/auth/login
2. Check that the following required packages are installed on the end server:

• cl-end-server-tools >= 1.0.7-1
• cl-node-exporter >= 1.1.0-2
• rhn-client-tools
  • CloudLinux 6 >= 1.1.15-3.el6.cloudlinux.26
  • CloudLinux 7 >= 2.0.2-31.el7.clouldinux
  • CloudLinux 8 >= 2.8.16-14.module_el8.1.0+6074+9dc6073e.cloudlinux.2
• lve-stats >= 3.0.7-2
• lve-utils >= 4.2.21-2
• alt-python27-cllib >= 2.1.13-1
• lvemanager >= 6.2.10-1

3. Check that service collecting and sending statistics is running:

service cl_plus_sender status

4. Check that log of the cl_plus_sender service doesn't contain errors:

/var/log/clplus_sender.log

Where can I view the events log on the client's server?

You can view the events log on the client's server here:

/var/log/clplus_sender.log

Can I get monitoring metrics from LiteSpeed, Nginx or other (Not Apache) web server?

Starting from end-server-tools-1.0.7, it supports collecting and sending statistics from the Apache and LiteSpeed web servers.

LiteSpeed is supported on cPanel and DirectAdmin control panels.

Each minute the statistics collection daemon checks which web server is started. If LiteSpeed is started, the daemon will collect data from it, otherwise, it checks if Apache is started.

When the daemon detects that the server is changed, it writes the following line into the statistics collection daemon log /var/log/clplus_sender.log:

2020-10-09 17:25:31,462: (CL+_sender_daemon) [INFO] Apache/Litespeed collector: Using Apache

or

2020-10-09 18:13:03,897: (CL+_sender_daemon) [INFO] Apache/Litespeed collector: Using Litespeed

If the daemon can't detect either Apache or LiteSpeed, it writes to the log the following:

2020-10-09 17:33:38,399: (CL+_sender_daemon) [INFO] Apache/Litespeed collector: Apache or Litespeed stopped or absent, collector will not work

The statistics collection daemon reacts to the server changing automatically, no need to restart it.

Warning

Please note that the daemon checks the server type once in a minute, so the data sent on a minute of switching can be unreliable.

Logging data sent to pushgateway to the statistics collection daemon log

Starting from cl-end-server-tools v.1.0.6-1, the statistics collection daemon allows to log data sent to pushgateway to its log /var/log/clplus_sender.log.

To start logging, run the following command:

touch /var/lve/cmt_debug_logging

To stop logging, run the following command:

rm -f /var/lve/cmt_debug_logging

You don't need to restart the daemon after starting/stopping logging. The presence of a control file is evaluated "on the fly".

Warning

Use this logging with caution because when it is enabled, the size of the daemon log /var/log/clplus_sender.log will increase each minute minimum on 3-4 KB. The actual increase size depends on the number of active users' processes on a server.

Known issues

• MySQL Governor statistics in some cases is collected incorrectly
• Sorting by MySQL Governor statistics ignores idle users
• Sorting from the search result set does not work
• Sorting by ratio for unlimited users works incorrectly